Return & Refund Policy

At Lucknavi Adaa, customer satisfaction is our priority. We strive to provide you with high-quality, handcrafted pieces that reflect elegance and tradition. However, if for any reason you are not fully satisfied with your purchase, we offer a flexible return policy as outlined below:

Eligibility for Return:

• Products are eligible for return within 5 days from the date of delivery.

• Items must be unused, unwashed, unaltered, and in their original packaging with all tags intact. 

• A return request must be initiated within the given time frame via our website or mail (lucknaviadaa@gmail.com)

Conditions for Return:

• No returns or exchanges will be accepted for products that are:

• Damaged, worn, or used after delivery.

• Returned without original tags, packaging, or bill/invoice. 

• Please ensure the product is repacked safely to avoid any transit damage, as damaged returns will not be accepted. 

If you have any questions or concerns, feel free to reach out to our team at lucknaviadaa@gmail.com or call us at 9205084229.
We’re here to help you style with confidence and ease.

Refund Policy:

• Mode: Store credit or original payment method.

Eligibility for Refund

• Refunds are applicable only if the product is returned within 5 days of delivery and passes our quality inspection. 
• The product must be unused, unwashed, unaltered, and returned with all original tags and packaging. 
• Refunds will not be issued for any product that shows signs of wear, damage, or tampering. 
• No refund will be processed for products that are returned in a damaged condition or fail to meet our return eligibility criteria. 

1. Refund Method 

• All eligible refunds will be processed only to the original payment method used during checkout (credit/debit card, UPI, net banking). 
• Refunds will not be provided in the form of store credit, cash, or wallet balance.  

2. Refund Timeline 

• Once the returned product is received and approved by our quality team, the refund will be initiated within 3–5 business days. 
• Depending on your bank or payment provider, the refunded amount may take up to 7–10 business days to reflect in your account.  

3. Non-Refundable Scenarios 

• Products returned after the 5-day return window. 
• Items that are damaged, stained, altered, or worn.  
• Customized orders or items purchased during clearance/sale events marked as “Final Sale”. 

4. Order Cancellation 

• Orders can be cancelled within 6 hours of placement, provided they haven’t been shipped. 
• After dispatch, the order will be subject to our Return & Refund Policy. 
• For any refund-related queries, please feel free to contact our team:  

• 📧 Email: @lucknaviadaa.com 
• 📞 Customer Support: 9205084229